Hosting Terms

01About these Terms

1.1. These Hosting Terms govern stays booked on bnbz.com.br and provided by BNBZ LTDA., a Brazilian company registered under CNPJ no. 09.340.718/0001-00, with offices at Av. Paulista, 807, suite 2315, Bela Vista, São Paulo/SP, Brazil (“BNBZ”), to the person who makes the booking (“GUEST”).

1.2. By ticking the acceptance box and completing the booking, the GUEST confirms having read and accepted these Terms, which are the hosting agreement between the parties, with no signature required. The acceptance is recorded, with date and time, in the booking.

1.3. The property, stay dates, number of guests and price are those of the confirmed booking that BNBZ sends to the GUEST by email (“Booking”). The check-in and check-out times and the house rules shown on the property page at the time of booking also apply.

02Purpose and nature

2.1. BNBZ will provide the GUEST, on behalf of the owner of the property it manages, with hosting services in the furnished and equipped property indicated in the Booking (“Property”).

2.2. The price of the stay includes:

1. use of the Property, with its furniture, appliances, utensils, decoration and bed and bath linen, in quantities suited to the number of guests;
2. water, electricity, gas and internet, in reasonable use consistent with the stay;
3. the building fees and property tax (IPTU);
4. cleaning before arrival and after departure, covered by the cleaning fee;
5. support to the GUEST through BNBZ’s channels and the organization of check-in and check-out; and
6. access control with the building.

2.3. The stay is a short-term stay, temporary in nature, for leisure, tourism, business or medical treatment, and is not a permanent residence. The GUEST declares to have a habitual residence at another address. If, despite this, the stay is deemed a seasonal lease, articles 48 to 50 of Brazilian Law no. 8,245/1991 will apply where relevant, and BNBZ hereby objects to the GUEST remaining in the Property after the end of the Stay Period.

2.4. The Property will be handed over according to the check-in inventory and photo record, which the GUEST may dispute in writing within 24 (twenty-four) hours of arrival. After that period, the inventory is deemed accepted.

03Stay period

3.1. The stay starts and ends on the Booking dates, with check-in from and check-out until the times shown on the property page and in the confirmation (“Stay Period”).

3.2. Early check-in or late check-out depends on availability and on BNBZ’s confirmation, and may be charged separately at the price informed when requested.

3.3. Extending the Stay Period depends on the Property’s availability and on a written agreement between the parties, with payment of the corresponding amount.

3.4. If the GUEST stays in the Property after the end of the Stay Period without a written agreement, the GUEST will pay, for each additional day, 1.5 (one and a half) times the average nightly rate of the Stay Period, without this extending the stay or creating any right to remain, and BNBZ will take the legal measures available to recover the Property.

04Price and payment

4.1. The price of the stay is the Booking total, including the nightly rates, the cleaning fee and any other fees shown before confirmation.

4.2. Payment is made in full and in advance, at the time of booking, by credit card, and the Booking is only confirmed once the payment is approved. After payment, BNBZ will issue a receipt and, as required by law, the service invoice (nota fiscal) in the GUEST’s name within 5 (five) business days.

4.3. The GUEST authorizes BNBZ to charge the card used for the booking, with prior notice and supporting evidence, any amounts due under these Terms, such as damage assessed under Clause 5.4, abnormal consumption under Clause 5.5 and building fines under Clause 5.3. No security deposit is required.

4.4. Amounts due and unpaid will bear a 2% (two percent) penalty, interest of 1% (one percent) per month and inflation adjustment by the IPCA/IBGE index.

05Use of the property

5.1. The Property is exclusively for the stay of the GUEST and companions, up to the number of guests in the Booking, children included. Using the Property for parties, events, meetings, commercial purposes, professional photo shoots or filming, residence of third parties, listing on platforms, subletting, assignment, lending or any other purpose is prohibited. Pets are not allowed in the Property. Smoking inside the Property is prohibited.

5.2. The GUEST and companions will be identified and registered, as required by law and by the building, before or upon arrival, and overnight stays by unregistered third parties require BNBZ’s written authorization. Entry may be refused without proper identification.

5.3. The GUEST will comply with the building’s bylaws, internal rules and regulations, in particular quiet hours and the rules for common areas, moving and visitors. Fines and penalties applied to the Property for breaches by the GUEST, companions or visitors will be passed on to the GUEST.

5.4. The GUEST will use the Property, furniture and equipment with care, returning them in the condition of the check-in inventory, except for normal wear and tear. The GUEST is liable for damage caused by the GUEST, companions or visitors, assessed at the check-out inspection with photo record, for the cost of repair or replacement, according to a quote or invoice.

5.5. Consumption of water, electricity, gas and internet that proves abnormal or inconsistent with the stay, such as continuous and excessive use of equipment or commercial activities, will be charged to the GUEST at the proven cost of the excess.

5.6. BNBZ and its service providers may enter the Property during the stay in an emergency, in case of risk to the Property or to people, or at the GUEST’s request or with the GUEST’s authorization.

5.7. Loss of or damage to keys, cards or credentials will make the GUEST liable for the replacement cost. Changing locks, removing furniture or equipment or making any alteration to the Property is prohibited.

06Cancellation and withdrawal

6.1. The GUEST may cancel the Booking and will be refunded 50% (fifty percent) of the nightly rates paid and the full cleaning fee if the cancellation is notified in writing at least 14 (fourteen) days before the check-in date. With less notice, or in case of no-show, the GUEST will not be refunded the nightly rates, and only the cleaning fee will be returned if the cancellation is notified before arrival.

6.2. Without prejudice to Clause 6.1, for bookings made remotely more than 7 (seven) days before the check-in date, the GUEST may withdraw within 7 (seven) days of the Booking confirmation, and always before check-in, with a full refund of the amounts paid. Once check-in has taken place, understood as the GUEST’s entry into the Property or the release of the GUEST’s access, whichever comes first, there is no further withdrawal or free cancellation, and early departure is governed by Clause 6.3.

6.3. Leaving before the end of the Stay Period does not entitle the GUEST to a refund of unused nights, except in the cases of Clauses 6.6 and 6.7.

6.4. BNBZ may end the stay for cause, with immediate vacating of the Property, or within up to 6 (six) hours set by BNBZ, and without refund, in the event of: (i) a party, event or more people than allowed; (ii) disturbance of the peace or breach of the building rules, or an order from the building or an authority preventing the stay; (iii) serious damage to the Property; (iv) false information or identity documents; (v) a different use, subletting or assignment of the Property; or (vi) risk to the safety of people or the building.

6.5. If the Property is not vacated, BNBZ may call on the building and the competent authorities and take the legal measures available, without resorting to self-help, and the GUEST will be liable for the amount in Clause 3.4 and for the resulting expenses.

6.6. If the Property becomes uninhabitable for more than 12 (twelve) hours for reasons attributable to BNBZ, the GUEST may end the stay and receive a proportional refund of the unused nights, or accept a property of equivalent standard offered by BNBZ at no extra cost.

6.7. In case of casualty, court or government order, or an act of God or force majeure that prevents the stay in the Property, either party may end the stay without penalty, with a proportional refund of the unused nights, or BNBZ may offer an equivalent property if the GUEST accepts. Utility or building failures do not give rise to a discount unless they make the Property uninhabitable.

6.8. Cancellation and withdrawal requests must be made in writing, by email to contato@bnbz.com.br or through BNBZ’s WhatsApp, and refunds are made to the card used for the booking.

07Liability

7.1. BNBZ is liable, as provided by law, for the services it provides. Except in case of service failure, BNBZ is not liable for theft, robbery, loss of or damage to personal belongings of the GUEST or companions, for acts of third parties, for utility or building failures, or for decisions by authorities. BNBZ recommends taking out travel or personal belongings insurance.

7.2. The GUEST is liable for damage caused by the GUEST, companions or visitors to the Property, the building, BNBZ and third parties, and for the resulting penalties, and is responsible for the supervision and conduct of any minors accompanying the GUEST.

08Personal data

8.1. BNBZ will process the personal data of the GUEST and companions under Brazilian Law no. 13,709/2018 (LGPD) to perform the stay, register it, comply with legal obligations, control access, collect payments and prevent fraud, and will share it with the building and front desk, service providers, payment providers and authorities, as necessary.

8.2. The GUEST may exercise data subject rights by email to contato@bnbz.com.br. The data will be kept for as long as needed for the purposes of processing and to comply with legal obligations. More details in the Privacy Policy.

09General provisions

9.1. Communications between the parties will be made in writing, by email or messaging app, to the email address and phone number provided by the GUEST in the Booking and to contato@bnbz.com.br, and are deemed received on the day they are sent.

9.2. These Terms, together with the Booking, are the entire agreement between the parties on the stay and apply in the version in force on the booking date. Tolerance does not imply novation, and the invalidity of one clause does not affect the others.

9.3. The parties acknowledge the validity of electronic acceptance under article 10, paragraph 2, of Provisional Measure no. 2,200-2/2001.

9.4. These Terms are governed by the Brazilian Civil Code and consumer protection law. The courts of São Paulo/SP are chosen as the venue, without prejudice to the GUEST’s right to file claims in the courts of the GUEST’s domicile.

10Contact

Questions about these Terms or your booking: contato@bnbz.com.br.

Bnbz Ltda. · CNPJ 09.340.718/0001-00
Av. Paulista, 807, suite 2315, Bela Vista, São Paulo/SP, Brazil